Return & Shipping Policy
We ship earth balls reduced to a minimum in a plastic bag. We do not practice bare root shipping due to
severe shock. We will substitute smaller sizes of your suggested substitutes if necessary and refund balance.
Shipments are made when plants are dormant from October to March (primarily October 15 to December 15
and February 15 to early May). We refuse to ship if we deem soft growth too advanced for sustained crated
containment and refund customer's money. We advise midwestern and eastern customers receive plants
in Spring in dormant condition, and then unpack and hold plants in lighted basement, garage, or cool
greenhouse until danger of severe frost is past.
Shipping: We ask the customer to state choice of carrier, but be receptive to alternative suggestions. Plants
become the property of the customer upon delivery to the transportation company and we cannot be
responsible for loss, damage, or delay. Claims for damage in transit should be made to the carrier (not the
driver). Save all packing materials and contents. Please include street address, telephone number, and
any other pertinent information to aid in delivery.
REGARDING PACKING AND SHIPPING CHARGES:
In the effort to simplify the terms of shipping, 20% for shipments west of the Mississippi River -or 30% east
of the Mississippi River, which will include the packing and prepaid ground UPS or Parcel Post. This cost
(20% or 30% has been reviewed and turns out to be almost exactly the price we charged in the past for
packing and ground shipping). If you wish 2nd day air UPS, 3rd day select UPS, we will charge 10%
packing plus shipping at cost. If you request 2nd or 3rd day shipping you will be billed after the order is
shipped for the actual cost of shipping. There has been some confusion in the past and we want to be
clear that the 10% only covers the packing portion. We are unable to determine the actual shipping
cost until we have shipped the order. You will receive a bill for just the shipping cost following the
delivery of your order. All orders will be subject to a minimum of $10.00 for packing and shipping.
Plants are guaranteed true to name and are carefully selected quality plants. Our plants are regularly
inspected by the Oregon Agriculture Department. Since we cannot control planting or growing conditions
after shipment, we cannot be responsible for loss.